Informing the IBM Community

New Investor for HelpSystems


PALO ALTO, Calif.—February 26, 2018—HGGC, a leading middle market private equity firm, today
announced the signing of a definitive agreement to recapitalize HelpSystems, a fastgrowing
global provider of IT operations management, security, and analytics solutions. The
recapitalization led by HGGC is being done in partnership with H.I.G. Capital, Split Rock Capital and the
management team, who have owned HelpSystems since 2015. Upon completion of the deal, HGGC will
hold a controlling stake in HelpSystems. Further financial details of the private transaction were not

Based in Eden Prairie, Minnesota, HelpSystems offers comprehensive end-to-end software solution suites
across IT automation, security and compliance, and business intelligence. Working from nine major offices
around the world, The Company serves more than 13,500 global customers across multiple industries
ranging from small- and medium-size businesses to growing enterprises, Fortune 500 companies, and
managed service providers. These organizations rely on HelpSystems to solve their most complex IT
challenges and keep their mission-critical systems running.

“We love classic partnership deals like this,” said Rich Lawson, CEO and Co-Founder at HGGC. “We’ve had
great success partnering with respected private equity firms in the past, and we’re excited to work with
H.I.G., management and the other investors to build on the tremendous success HelpSystems has
achieved over its history, and to accelerate its more recent growth and solutions expansion.”
“HelpSystems’ success has been fueled by its strong commitment to customers and the products they
use every day, and we fully support the senior team led by CEO Chris Heim and CFO Dan Mayleben in
continuing to drive this strategy,” added John Block, Principal at HGGC. “Moreover, HelpSystems is
perfectly positioned to benefit from numerous market trends driving demand for its solutions, including
migration to the hybrid cloud, a need to increase IT agility, increasing compliance requirements and
unlocking value with analytics, to name just a few.”

HelpSystems has become the clear leader in its space over the past three years by focusing on building
the industry’s most holistic portfolio of IT operations management, security and business intelligence
solutions for organizations that are increasingly heterogeneous with multiple platforms. The Company’s
three core business lines have a combined total addressable market of more than $67 billion that is
growing annually at more than 7 percent.

“We’re thrilled to partner with HGGC and to welcome them to the HelpSystems family,” said Heim. “We
are confident that HGGC shares our vision and will help us take the Company to the next level when it
comes to delivering the best solutions for today’s complex, hybrid IT environment.”

“This is an exciting new chapter for our company,” added Mayleben. “This transaction provides the
Company the flexibility to continue to invest in our growth while maintaining our high standards of
customer service.”

Evercore served as lead advisor and Piper Jaffray also served as advisor to HelpSystems and H.I.G. William
Blair and Morgan Stanley are serving as financial advisors to HGGC. Jefferies Finance LLC has agreed to
provide debt financing in connection with the transaction.

About HGGC
HGGC is a leading middle-market private equity firm with $4.3 billion in cumulative capital commitments.
Based in Palos Alto, Calif., HGGC is distinguished by its “Advantaged Investing” model that enables the
firm to source and acquire scalable businesses at attractive multiples through partnerships with
management teams, founders and sponsors who reinvest alongside HGGC, creating a strong alignment of
interests. Over its history, HGGC has completed over 90 platform investments, add-on acquisitions,
recapitalizations and liquidity events with an aggregate transaction value of more than $17 billion. More
information is available at

About HelpSystems
HelpSystems alignsIT and business goalsto help organizations build a competitive edge. Oursoftware and
services monitor and automate processes, encrypt and secure data, and provide easy access to the
information people need. More than 13,500 organizations around the world rely on HelpSystemsto make
IT lives easier and keep business running smoothly. Learn more at


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